Refund policy

Fresh-roasted coffee, handled with care.

Because every bag of Serenity Shore Coffee is roasted specifically for each order and cannot be restocked or returned, all returns and replacements fall into one of three simple categories: our mistake, your mistake, or nobody’s mistake. Our goal is always to ensure you receive delicious, freshly roasted coffee in perfect condition.

1. If You Made an Error (Customer Mistake)

Examples include:

An incorrect order placed at checkout
Wrong grind selected
Incorrect shipping details entered

In these cases, the cost to correct the order is the customer’s responsibility.

What to do:
Please email serenityshorecoffee@gmail.com with your order number as soon as possible.

We will help you place a corrected replacement order and will expedite processing once submitted.

2. If We Made an Error (Our Mistake)

Although rare, mistakes can happen. Examples include:

Wrong grind shipped
Wrong product label or origin
Incorrect item sent

If Serenity Shore Coffee makes an error, we cover the full cost of replacing the order, including shipping.

What to do:
Email us at serenityshorecoffee@gmail.com with:

Your order number
A brief description of the issue
A photo if helpful (optional)

We will send out a corrected replacement and expedite processing so you receive it as quickly as possible.

3. Issues Related to Shipping or Carrier Problems (“Nobody’s Fault”)

This includes:

Carrier damage in transit
Lost or stolen packages after delivery scan
Tracking showing “delivered,” but customer did not receive the item
Odd postal issues outside anyone’s control

In these situations, we follow a shared-responsibility approach:

You cover the shipping cost, and
We cover the cost of replacing the coffee.

What to do:
Email serenityshorecoffee@gmail.com with your order number and a description of the issue.

We’ll help you decide whether to file a claim with the carrier or send a replacement.

Once the replacement order is placed, we will refund the cost of the coffee (not shipping) and expedite production.

Important Note: Do Not Return Coffee

Because every order is custom-roasted, we cannot accept coffee returns of any kind.
Returned coffee cannot be reused or resold and will not be refunded.
Any resolution will always be handled through replacement—not by mailing product back to us.

How Replacements Are Processed

When a replacement is needed, here’s how the process works behind the scenes:

A new order must be placed so we can roast and ship a fresh replacement.
Once details are confirmed, we will expedite the roast and fulfillment.
We provide updated tracking so you can follow your shipment.

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